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 Frequently Asked Questions |
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- To how much the expenses of transport amount?
- In how much time does it happen the delivery?
- How must he behave to recede me from the purchase?
- Which are the formalities of payment accepted?
- Is it possible to order a product it doesn't foresee in the electronic catalog?
- The present prices on the site internet, are excluded VAT?
- Can an effected order be annulled?
- What must I do if receive more notifiches than purchase?
- Who can contact in case of problems on the phase of purchase and/or technical problems?
- What to do to the reception of the orderly commodity?
- If I have problems to sail on the site and/or problems of visualization as I can do?
- What to do for changing the orderly commodity?
- My motorbike is not among those in catalog, but I would want one of your products. What can I do?
- I am a recorded retailer and I have lost the password. What can I do?
- The change currency Euro/Dollar is always updated?
- To how much the expenses of transport amount?
The shipping and handling have a cost dependent variable from the weight and dimension of the package. The shipping and handling will be specified and notified to the client during the taking "In workmanship" of the order.
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- In how much time does it happen the delivery?
Once sent the commodity, the delivery is effected in 24/48 hours in Italy through express messenger TNT or Bartolini.
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- How must he behave to recede me from the purchase?
MUPO Sospensioni S.r.l. it recognizes the right of recess as expectation from the normative in force. The useful term to use of such right is of 10 ggs as expectation for law.
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- Which are the formalities of payment accepted?
Cash on delivery - Banking discount - Received banking
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- Is it possible to order a product it doesn't foresee in the electronic catalog?
Certainly we also accept orders effected through e-mail (ordini@mupo.it) or through fax: 051/6710563
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- The present prices on the site internet, are excluded VAT?
Yes. All the present prices on the site internet are excluded VAT.
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- Can an effected order be annulled?
Certainly, if effected in reasonable limits of time. All it takes is contacting us by mail to the address info@mupo.it or phoning the number 051/6704924
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- What must I do if receive more notifiches than purchase?
If you receive more notifiches than purchase the motive he could be due to the fact that, in phase of dispatch of the order, you have cliccato more times on the button of confirmation. In every case, immediately contact us by mail to the address info@mupo.it or to the telephone number 051/6704924 to annul the orders undesired.
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- Who can contact in case of problems on the phase of purchase and/or technical problems?
For any problem, of every type, you can contact our service assistance clients phoning the number 051/6704924
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- What to do to the reception of the orderly commodity?
When the messenger will effect the delivery you must verify:
1) that the package is entire, not damaged and however conforming to the standard characteristics of a package.
2) that the number of the necks (number of packages) pointed out on the documents of transport is corresponding to the number of necks indeed delivered.
N.B.: Possible confrontations must immediately have lifted to the vector; in lack of these, the product is considered correctly delivered; all the contained documents in the special pocket applied to the outside of the package must be preserved.
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- If I have problems to sail on the site and/or problems of visualization as I can do?
Problems of visualization/navigation can be met if it is accessed pages, different from the home page, previously saves in the Preferred ones. To make sure otherwise to have trained the cookieses and that the level of protection planned excessively is not tall.
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- What to do for changing the orderly commodity?
MUPO Sospensioni S.r.l. it allows to effect, in Free way, the change of the commodity purchased conditions to the followings:
1) The commodity must not be broken/deteriorated and in every case you must not give signs of usury caused by use.
2) In case of material provvisto of special I pack (envelope/box etc.), man I pack he must be uses for ri-inserting the commodity.
3) They must not be departed more than 5 days from the date of reception of the commodity.
If the commodity corresponds to the normative ones above suitable, to effect the change is necessary to contact us to the number 051/6704924 or sending a mail to info@mupo.it communicating the references of Yours order, the articles to be changed, the address, the date and d possible preferences of schedule, to effect the withdrawal of the commodity to replace. Once that the messenger will have effected the withdrawal and the commodity it will reach our central store, you will be sent You the in demand change. All the expenses, both of withdrawal commodity that of king-dispatch, they are to load of MUPO Sospensioni S.r.l.
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- My motorbike is not among those in catalog, but I would want one of your products. What can I do?
There are no problems. Even if your motorbike is not in our catalog you can contact us and after the estimates accords, can send us the champion of the suspension. We will handle to realize a custom of it for your motorbike.
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- I am a recorded retailer and I have lost the password. What can I do?
To recover your password is enough cliccare on the voice "Forgot Password?" in the panel Access and to insert your E-mail used for the recording.
A new password will be sent you that can change in a second moment.
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- The change currency Euro/Dollar is always updated?
The change currency Euro/Dollar is updated once automatically a day.
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